Phenix City, AL 36867 Customer Survey

I stopped in a couple weeks back needing what I thought was a transmission overhaul, and expecting a pretty high bill. The gentleman at the counter asked a few questions and let me know I could bring it in the following wed. By Friday, they had checked everything over called me to let me know it wasn't a busted trans, though the fluid was low which contributed to my issue. The big issue was a transfer case gone bad and a leak on the transmission lines. We discussed a couple options, pricing... etc and settled on the course if action. They called to let me know where we were at, cost and time frame. I couldn't be happier with the work. They were honest with me, and priced fairly. If you need transmission work give them a call. You might pay a bit more, but you know you're getting good work and honest repairs.

Kurt Vollmer
I highly recommend McCarley Transmission Service. Their customer service is second to none. The auto repair quality is consistently outstanding, exceeding my expectations every time. I was completely impressed with their knowledgeable mechanics. After many months of trying to get an oil leak repaired I finally hit home with McCarley. Repair was reasonable and got my car back in the same day!!

Dina Holmes
The folks at McCarley Transmission are knowledgeable, caring, and responsive. I've had multiple repairs over the last few weeks and they have advised me through it, done a great job with repairing the issues, and I've done it with integrity. This is a business you can trust! Shout out to Laura, David, and the whole crew!

Colby Cardin
Very happy with the work that McCarley Transmission did for me on 13 May 2024. I brought in my vehicle hearing some noises and rattling, so naturally thought I was about to buy a new transmission. McCarley's checked everything out and figured out it was some motor mounts and an oil change. I was skeptical at first but told them to go ahead. And just wow, the vehicle is running like new and all the issues have stopped. I am totally blown away in the changes. Thanks again, McCarley. Your team did a phenomenal job and have gained my trust so look forward to more business from me!

Justin Oliver
Changed out alternator on my truck. Good service and reliable.

Thomas Jackson
If you want a repair shop that actually cares and goes above and beyond to make what can be a very stressful experience seem like a walk in the park, then come here! Mrs. Laura called and checked in with us almost every day. Our new to us truck from Carvana broke down on the side of the road on base (fort Moore) and my husband had to leave it cause he was in the middle of important army stuff. We haven't had the truck for 2 months so it was covered under carvanas 100day limited warranty and also covered under the extra warranty we bought. McCarleys was an out of network shop so it was going to be a 200$ deductible but I decided the peace of mind they give was worth the money. When I say they took care of everything I mean it! I didn't have to argue once with a warranty company. They handled it all and got us back on the road! I'm so thankful for finally finding a shop that I can trust!

Mr. Moore

	Strongly Agree	Agree	Disagree	Strongly Disagree	Not Applicable
Customer Service
I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.

334-297-1038 | 908 5th Avenue Phenix City, AL 36867

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